Privacy Policy

Introduction

Welcome to ck9, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how ck9 (accessible at https://ck9.cam) collects, processes, stores, and protects the personal information you provide when you access or use our services. By registering an account or using any features of the ck9 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

ck9 is committed to safeguarding the privacy and security of all users, particularly those located in Bangladesh. We comply with applicable data protection principles and industry best practices to ensure your personal information is handled responsibly, transparently, and securely at all times.

Information We Collect

When you create an account, make a deposit, place a bet, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number or passport details for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, and geolocation data.
• Behavioral information: pages visited, games played (including cricket betting, slots, and live casino sessions), wagering history, and session duration.

We collect this information directly from you, automatically through cookies and similar tracking technologies, and in some cases from third-party verification providers required for responsible gaming compliance.

How We Use Your Information

ck9 uses the personal information we collect for specific, legitimate purposes. We do not sell, rent, or trade your personal data to third parties for marketing. The primary purposes for which your data is used include:

• Account management: creating, verifying, and maintaining your ck9 player account, including identity verification (KYC) as required for platform integrity.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels in BDT.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance through our support channels.
• Legal compliance and responsible gaming: detecting fraud, money laundering, underage gambling, and complying with applicable regulatory requirements. Players must be 21 years or older to use ck9.
• Service improvement: analysing usage patterns to improve platform performance, game selection, and the overall user experience for our Bangladesh-based players.

Data Sharing and Disclosure

ck9 does not sell your personal information to any third party. We may share certain data with trusted partners and service providers only to the extent necessary to deliver our services effectively and securely.

Circumstances under which limited disclosure may occur include:

• Payment processors: financial transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, Mastercard, or other payment partners solely for the purpose of processing your deposits and withdrawals in BDT.
• Technology and game providers: necessary account and session data may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi to facilitate gameplay sessions.
• Legal and regulatory obligations: we may disclose your information to law enforcement, regulatory authorities, or courts when required by applicable law, court order, or to protect the rights, safety, and integrity of ck9 and its users.

Payments and Financial Data

All financial transactions on ck9 are conducted in Bangladeshi Taka (BDT) via trusted local payment gateways including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant transaction details are forwarded securely to the payment processor of your choice using industry-standard SSL encryption.

ck9 does not store complete payment card numbers or mobile financial service PINs on its servers. Payment credentials are handled by the respective payment processors under their own strict security frameworks. We retain only the minimum transaction metadata required for accounting, dispute resolution, and regulatory compliance purposes.

Cookies and Tracking Technologies

ck9 uses cookies and similar technologies (such as local storage and session tokens) to deliver core functionality, remember your preferences, maintain your logged-in state, and analyse how players interact with our platform. Cookies do not identify you by name or contact details — they are associated with your device and browser session only.

You may adjust your browser settings to block or delete cookies; however, doing so may impact the performance and availability of certain ck9 features, including login sessions and game loading. By continuing to use the ck9 platform, you consent to our use of cookies as described in this policy.

Data Retention

ck9 retains personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, including legal, regulatory, and financial record-keeping obligations. Account data linked to financial transactions is typically retained for a minimum of five (5) years following the closure of an account or the date of the last transaction, whichever is later.

Once your personal data is no longer required for any legitimate purpose, ck9 will securely delete or anonymise it in accordance with applicable data management practices. You may contact our support team to request account closure and the deletion of personal data subject to any overriding legal retention requirements.

Your Rights and Choices

ck9 respects your rights with respect to your personal data. You are entitled to exercise the following rights by contacting our support team:

• Right of access: you may request a copy of the personal information ck9 holds about you, including your account data, transaction history, and KYC records.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that data.
• Right to erasure: subject to applicable legal and regulatory obligations, you may request the deletion of your personal data. Requests for erasure cannot override mandatory data retention requirements imposed by law.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our support team at the email address provided in this policy. We will respond to all verified requests within a reasonable timeframe, subject to identity verification to protect against unauthorised access.

Security Measures

ck9 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Account access is protected by password authentication, and additional verification steps are applied for sensitive operations such as withdrawals and account modifications.

While we take every reasonable precaution to protect your information, no system is entirely impenetrable. In the unlikely event of a data breach that poses a significant risk to your rights, ck9 will notify affected users and take prompt corrective action in accordance with applicable standards. We encourage all users to use strong, unique passwords and to never share their account credentials with anyone.

Third-Party Links and Services

The ck9 platform may reference or integrate with third-party game providers, payment processors, and analytics tools. These third parties operate under their own privacy policies and ck9 is not responsible for the data practices of any external provider. We recommend reviewing the privacy policies of any third-party service you interact with through or in connection with the ck9 platform.

Age Restriction — 21+ Only

ck9 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from persons under the age of 21. If you believe that a minor has provided personal information to ck9, please contact our support team immediately so that we can take appropriate steps to remove that information and close the associated account.

Changes to This Privacy Policy

ck9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Any material changes will be communicated to registered users via the email address associated with their account, and the updated policy will be published on this page with a revised effective date.

Your continued use of the ck9 platform after any such revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to remain informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck9 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach our support team by email at [email protected]. Our team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.